Customer interactions with your company become more complicated: direct messages in chats, support tickets, emails or social media, purchases and re-purchases, survey results. People expect from businesses not only a high-level service and fast processing of their requests, but also that you will predict their potential needs and offer appropriate solutions. Building loyalty with your potential customers might be a challenge as 32% of customers would stop doing business with your brand after only one bad experience. The cost of negligence is too high, to be ignored, as unhappy customers are likely to share their thoughts on your business with 15 people or more.
With detailed analytics you will be able not only to see the problems that your customers face most often, but also to predict their behavior and scale up your business without losing the quality of customer service. Maintaining high standards of customer service means that you build a strong brand and create its loyal ambassadors who will spread the word about your company, bring you more customers and ensure your growth.
At Redfield, experts provide collecting and analyzing the unstructured data from your customer service team, and transforming it into actionable insights that will highlight weak points to be eliminated. Our expertise in various fields helps us deliver detailed and easy to grasp reports that will give your team a clear understanding of how to adjust the strategy and achieve outstanding results. .
With such a big amount of textual data being produced every minute, it might be challenging for a company to handle it relying on human resources only.
Contracts are the engine of any business. Inefficient contract management is the root of 70-75% of failing projects that may cost you up to 9% of annual revenue.
Keeping the customers coming back and engaging with your brand or platform, wanting more of your content or product is proven to be beneficial in many ways.
Social listening is a powerful tool that can help you get valuable insights for your business by tracking social media platforms.
Every day your potential customers look for online reviews to choose a product or service as it’s the most important factor to consider after the price.
Customer service analytics is the process of collecting and analyzing data that is generated from your customer service team
Businesses that use visualization capabilities get an up to 130% ROI more compared to ones that do not use them
The use of knowledge graphs is a point of inquiry for more than 50% of companies who are looking for artificial intelligence solutions.
With high-quality, relevant, and accurate data you will be able to detect errors early at a lower cost and save resources for other stages of the process development.
Funnel analysis is a powerful analytics tool that helps see and track conversions on every stage of a customer journey.
Data anonymization is the process of protecting private or sensitive information from data sets. During the process, personally identifiable information is removed from data sets.
Data scraping is a crucial part of data science that includes the extraction of publicly available information from a web page, application, database, reviews, tables or even audio source and importing it to your local storage.
With data warehousing, every business shifts its focus from manual processing of the data to strategic goals. Storing consistent, standardized and accessible information enables its seamless usage between different departments, and helps them make smarter metric-driven decisions.
At Redfield, we help customers get started on projects efficiently.
Social listening is a powerful tool that can help you get valuable insights for your business by tracking social media platforms.
Every day your potential customers look for online reviews to choose a product or service as it’s the most important factor to consider after the price.
Customer service analytics is the process of collecting and analyzing data that is generated from your customer service team
With high-quality, relevant, and accurate data you will be able to detect errors early at a lower cost and save resources for other stages of the process development.
Data anonymization is the process of protecting private or sensitive information from data sets. During the process, personally identifiable information is removed from data sets.
Data scraping is a crucial part of data science that includes the extraction of publicly available information from a web page, application, database, reviews, tables or even audio source and importing it to your local storage.
Businesses that use visualization capabilities get an up to 130% ROI more compared to ones that do not use them
The use of knowledge graphs is a point of inquiry for more than 50% of companies who are looking for artificial intelligence solutions.
Funnel analysis is a powerful analytics tool that helps see and track conversions on every stage of a customer journey.
Businesses that use visualization capabilities get an up to 130% ROI more compared to ones that do not use them
With data warehousing, every business shifts its focus from manual processing of the data to strategic goals. Storing consistent, standardized and accessible information enables its seamless usage between different departments, and helps them make smarter metric-driven decisions.
With such a big amount of textual data being produced every minute, it might be challenging for a company to handle it relying on human resources only.
Contracts are the engine of any business. Inefficient contract management is the root of 70-75% of failing projects that may cost you up to 9% of annual revenue.
Keeping the customers coming back and engaging with your brand or platform, wanting more of your content or product is proven to be beneficial in many ways.
+46 70 733 36 34
info@redfield.ai
Fleminggatan 15A 112 26 Stockholm Sweden